PSYCHOSOCIAL RISK ANALYSIS IN A SOFTWARE OUTSOURCING COMPANY DURING COVID-19
DOI:
https://doi.org/10.36790/epistemus.v14i29.157Keywords:
COVID-19, IT, psychosocial risks, work-life balance, teleworkAbstract
This work focuses on discovering the psychosocial risks that exist in the Mexican software industry, specifically a company that works via telework due to COVID-19 lockdowns and to explore where the risks come from, either the working relationship with the company or the relationship with their client. The study is based in the survey offered by the NOM-035-STPS-2018 regulation to diagnose the psychosocial risks in a sample of 183 employees. To achieve this, an exploratory factorial analysis was performed in which the results showed that employees feel positively regarding their company, specifically the leadership received but they observe a negative impact on their work-life balance and extended work hours because of their relationship with their client, this can be exacerbated by the current use of telework in place by the company.
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