CONSIDERACIONES SOBRE CALIDAD Y PRODUCTIVIDAD, UNA MIRADA DESDE LA PRAXIS ORGANIZACIONAL
DOI:
https://doi.org/10.36790/epistemus.v12i25.82Keywords:
Total Quality, Productivity, Efficiency, PerformanceAbstract
We live in a changing age. Watching the technological development and the implementation of techniques in search of the continuous improvement by who lead processes and take important decisions in the company, it confirms what Heraclitus said: “There is nothing permanent except change.” Organizations are not the exception to this reality. Therefore, the key to success yesterday is not enough today. Thus, it is necessary to know the modern organization and that can self-evaluate in productivity; to discover how it develops procedures, which allow achieving the preponderant challenges of globalization. In this work, the operational reality of small and medium enterprises of specific cases in Colombia is shared. These, in their continuous struggle for survival and permanence in the market, incorporate quality tools to achieve their mission and make a competitive difference, which are a support for organizations, however, not all reach the implementation of quality models, and those who...
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